Forbes contributors publish independent expert analyses and insights. I lead Boston Consulting Group’s Behavioral Science Lab. Nov 21, 2024, 08:15am EST Nov 21, 2024, 09:18am EST An organization’s ...

The disconnect between enterprise confidence and AI capability is real. MIT reports fewer than 5% of enterprises have achieved measurable ROI from AI, yet Cisco claims 13% feel ready. The gap isn't ...

If there is a singular example that shows how the cloud is paving the way for a new operating model where virtually everything will be delivered as-a-service, consider the mobile banking app.

Oil and gas operators are moving beyond conventional automation toward systems that can interpret changing conditions and ...

Every account opening, loan approval, payment, and service request depends on hundreds of operational decisions customers never see. When those processes work well, experiences feel effortless. When ...

As modern technologies have opened the door to a virtually infinite array of new business models and disruptive possibilities, many tech organizations have responded by evolving their technology ...

When undergoing an IT operating model transformation, focus on three key areas to ensure success: process, governance and culture. The quest for customer obsession is arduous — littered with obstacles ...

Health systems do not need more AI pilots. They need a better way to decide which AI opportunities to pursue, how to deploy them, who remains accountable after deployment and whether they create ...

Mortgage leaders have moved beyond debating whether to adopt AI. As tools become commonplace, the greater challenge is connecting technology, data and workflows across the enterprise so intelligence ...