AI Has Taken Over the Customer Service Industry. Here’s How to Navigate It.

After an unhelpful AI chatbot led to her deleting her Walmart account, our writer asked experts what options customers have ...

Different Marketing Channels Need Different Playbooks. Customer Interviews Can Help You Create Them.

Use customer interviews to understand how buyers behave across Google, LinkedIn, Reddit, Amazon and other channels — and ...

Trellist Pairs Behavioral Data with AI-Led Customer Interviews to Improve Direct Response Lift

Trellist, Inc. today announced the Behavioral-to-Qualitative Bridge, a service that connects a client's behavioral data, including CRM stage changes, product usage, and web analytics, to AI-led ...

I Passed An AI Job Interview. Here Are 5 Things That Worked

Worried about how to interview for your role with an AI interview agent? Here are five tips to ace your next AI job interview ...
KCRG

Chick-fil-A has no plans to add AI to its drive-thru ordering service despite other rivals doing so

Chick-fil-A leadership says customers can continue to expect to be served by its team members and not artificial intelligence ...

When You Have 'No Customer Service Experience' for a Starbucks Interview | 3 Notes on Turning Class and Club Experiences into Answers

I’ve never worked a customer service job. What should I use for my self-promotion?”Trying to exaggerate your story will only make things difficult. If you only spoke up once in a club, writing that yo ...

What The Viral Iced Coffee Job Interview Debate Says About Changing Workplace Norms

Bringing iced coffee to a job interview probably isn’t a good idea, career counselors say, but the viral debate could signal ...

Should you bring iced coffee to a job interview? Question brews generational debate

A TikTok video posted by a recruiter last week has become a flashpoint for how different age groups approach prospective employers.
Opinion

Why AI Makes Customer Service Worse, And What Companies Can Do To Fix It

The bra store is all about custom service rather than homogenized, automated customer service. Custom service works there because the bra store is not a mega-company with millions of customers. Plus, ...