ServiceNow (NYSE: NOW), the Super Intelligence Control Tower for business reinvention, today announced that the City of ...

To understand the possibilities and risks of frontier AI, city staffers are collaborating with a technology partner in co-developing new AI tools. One, an agentic AI bot, has joined the IT service ...

The Department of Labor suspended Microsoft, Cognizant, Adobe and other IT services firms from the permanent labor ...

The Trade Desk (NASDAQ:TTD | TTD Price Prediction) has fallen further year-to-date than other well-known names in advertising ...

Flow by ServiceNow, the company’s first AI-power application targeting midmarket customers, is slated to give ServiceNow and ...

Most companies want autonomous IT operations, but 77% hesitate to let AI act without human approval. Here's what's holding ...

Hackers are abusing Microsoft Teams chats to impersonate IT help desk staff, trick employees into installing malware or granting remote access, and steal Windows passwords through a fake lock screen.

The Buchanan Technologies 2026 IT Experience Gap Report found 82% of workers have decided an IT problem wasn’t worth reporting, leaving a gap that response and resolution times can’t capture. Buchanan ...

AI voice impersonation is challenging traditional service desk defenses, driving the need for secure, auditable identity ...

AI has changed expectations across the board, especially for those on the front lines in IT departments and DevOps ...

Small businesses don't need 24/7 IT service desk coverage, but they do need scalable help desk support that prevents routine requests from overwhelming lean IT teams. For many small businesses, the ...

Intellias Agentic ServiceOps uses governed AI to resolve IT requests, reduce escalations and manage rising demand across IT ...