Only 4% of U.S. CHROs feel very prepared to lead AI-driven change, and just 19% have built AI into workforce planning, The Conference Board finds.

TTEC launches a Cairo customer experience operation for Volkswagen Group UK under a seven-year deal, adding to its ...

Philippine BPO firms are moving into provincial cities in the Visayas and Mindanao as Metro Manila wages and hiring ...

U.S. managers are offering higher-than-planned salaries, and 72% are raising pay for AI skills, Robert Half's 2027 Salary ...

Jamaica is weighing jail time for people who supply lead sheets to lottery scammers. Justice Minister Delroy Chuck says some ...

More than 281,000 legal immigrants in nine states and D.C. are set to lose Medicaid in October as the first One Big Beautiful ...

The ISG Index shows Q3 outsourcing contract value hit a record $52.5 billion, up 63%, as AI infrastructure spending more than doubled and BPO grew 12%.

Calviks signs a binding deal to buy 70% of Norwegian staffing firm Safe Bemanning, valued at about $5.2 million, to grow its ...

U.S. employers added just 29,000 jobs in September as unemployment held at 4.2%, while revisions cut 60,000 jobs from July ...

Amalga Group CEO Jens Erik Gould says nearshore BPO providers must move from task execution to judgment, using frontline ...

Philippine IT-BPM is an export success but cannot lift services productivity alone, DEPDev Secretary Arsenio Balisacan says, urging AI-ready workers.

Nasscom President Rajesh Nambiar says AI is reinventing India's $60 billion BPM industry, not ending it, pushing outcome-based pricing and hybrid teams.